Notices

If you, or anyone you know, need help filling out your form, there are a number of local Census Support Centres, although at the moment this support can only be provided over the phone. Please pass this information on to any family, friends or neighbours you think may need help who may not see this information online.

The three nearest to Fawkham are:

Census Advisory Service – Swanscombe 01322 389144

Citizens Advice Swanley – 033 0053733

Citizens Advice Gravesham – 033 0053733

Citizens Advice are able to support local residents over the telephone in a number of ways:

Answering specific questions people might have about the Census process or specific questions within the Census.

Creating a new Census access code for someone who has lost their ONS letter (these should be being received by every household in the coming days).

Talking people through step-by-step completing the Census themselves online.

Completing the Census on someone’s behalf, by asking them the questions over the telephone and entering their answers into the online questionnaire. This process is completed live and no answers are recorded outside of the official ONS system.

All their Advisers are vetted and trained to handle personal information sensitively and in the strictest confidence. To ensure the safety of personal information, they strongly advise anyone needing help completing their questionnaire to contact their local Census Support Centre.

To speak to a Census Support Adviser, please call 0330 053 7333.

Advisers will be available Wednesday 1-4.30pm, Thursday and Friday 9am-4.30pm, but outside these hours please leave a message and one of the team will be in touch as soon as possible. Depending on the type of help needed and availability, we will try to help during that first call, or we can arrange an appointment time that is convenient for you.